Effective Date: June 30, 2026
At PreBookCars, we are committed to providing transparent and reliable booking services. This Refund & Cancellation Policy explains how cancellations, refunds, and booking changes are handled. By confirming your reservation and completing payment, you acknowledge that you have read, understood, and agreed to this policy.
PreBookCars is an independent car rental booking service We help customers secure rental vehicles through authorized third-party car rental suppliers. We do not own, operate, or manage rental vehicles.
All rental rates, booking details, supplier terms, and applicable conditions are presented before payment. Customers are responsible for reviewing all booking information—including rental dates, vehicle category, pickup and return locations, pricing, and applicable terms—before providing written confirmation.
A booking is considered confirmed only after:
Once confirmed, the reservation is subject to the cancellation and refund terms outlined below.
Unless otherwise stated during the booking process or in your confirmation, reservations made through PreBookCars are generally non-refundable and non-transferable.
Refunds or cancellations are typically not available for:
Any exceptions will be clearly stated in your booking confirmation.
Refunds may be reviewed on a case-by-case basis under the following circumstances:
If the same reservation is charged more than once due to a technical or processing error, the duplicate payment will be refunded after verification.
If the confirmed rental supplier is unable to provide the booked vehicle and no reasonable alternative can be arranged, you may be eligible for a refund.
If PreBookCars makes a booking error that cannot be corrected within a reasonable time, an appropriate refund may be issued.
All refund requests are subject to verification by our customer support and accounting teams.
To request a refund:
If approved:
Requests to modify a confirmed reservation—including rental dates, pickup location, vehicle category, or rental duration—are subject to supplier availability and approval.
Additional charges may apply and must be paid before any modification is confirmed.
Failure to collect the vehicle at the scheduled pickup time without prior supplier approval may be treated as a no-show, and the reservation may be forfeited without refund.
Returning a vehicle before the scheduled return date does not entitle the customer to a refund or credit unless specifically permitted by the rental supplier.
If you believe an error has occurred, please contact us before initiating a payment dispute or chargeback.
We will investigate your concern promptly and work with you toward a fair resolution. Providing us an opportunity to review the matter first often results in a faster resolution than initiating a chargeback directly with your payment provider.
PreBookCars shall not be liable for delays, cancellations, or service interruptions caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, government actions, strikes, pandemics, supplier insolvency, technical failures, or other force majeure events.
Refund eligibility in these situations will depend on the policies of the applicable rental supplier.
PreBookCars reserves the right to update or modify this Refund & Cancellation Policy at any time.
Any revisions become effective upon publication on our website and apply to future bookings.
If you have any questions regarding cancellations or refunds, please contact us:
PreBookCars
Address:
1145 E 35th St
Brooklyn, NY 11210
United States
Phone: +1 (855) 926-6522
Email: reservation@prebookcars.com
Website: www.prebookcars.com